Thank you for shopping at Just Move Studio! We appreciate your business and want to ensure a smooth and pleasant shopping experience. This policy outlines the guidelines for returning or exchanging items purchased from our online store or in-person at our Pinelands location.
Returns & Exchanges:
- We accept returns and exchanges for unopened and undamaged merchandise within 14 days of purchase.
- Original receipts are required for all returns and exchanges.
- Items must be returned in their original packaging with all tags attached.
The following items are not eligible for return or exchange:
- Opened or damaged merchandise
- Food items, including dried fruits, nuts, and seeds
- Items purchased on sale or clearance
To initiate a return or exchange:
- Contact us via email at [email protected] or visit us in-store at 55 Morningside Street, Pinelands, Cape Town.
- Please state your intention to return or exchange, along with the reason for the return and your order number.
- Once we receive your request, we will provide you with further instructions on how to return the item.
Refunds:
- Upon approval of your return, we will issue a full refund to the original payment method used for the purchase within 7 business days.
- Please note that shipping costs for returned items are non-refundable.
Exchanges:
- If you wish to exchange an item for a different size or color, subject to availability, we will be happy to facilitate the exchange.
- You will be responsible for any additional shipping costs associated with the exchange.
We reserve the right to refuse returns or exchanges that do not comply with this policy.
Please note: This policy is subject to change without prior notice. We recommend checking this page periodically for updates.
Thank you for your understanding!
Contact Us:
If you have any questions regarding our return and exchange policy, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: 083 433 6285
- Address: 55 Morningside Street, Pinelands, Cape Town